Last Updated: September 2026
1. Introduction
Global CMK Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. This policy complies with PIPEDA and applicable provincial privacy legislation.
2. Information We Collect
- Contact Information: Name, email address, phone number, company name, job title.
- Account Information: Username, password, account preferences.
- Technical Data: IP address, browser type, operating system, device information, usage data via cookies.
- Communication Records: Emails, support tickets, and any information you provide when contacting us.
- Service Data: Project specifications, technical requirements related to our service delivery.
- Payment Information: Billing address and payment method details (processed securely through third-party processors).
3. How We Collect Information
- Direct interactions when you fill out forms, contact us, or engage our services.
- Automated technologies including cookies, server logs, and analytics tools when you visit our website.
- Third-party sources such as business partners and publicly available databases, where legally permitted.
4. How We Use Your Information
- To provide, maintain, and improve our Services.
- To communicate with you about your account, projects, and inquiries.
- To send administrative information, updates, and marketing communications (where consented).
- To process payments and manage billing.
- To comply with legal obligations and enforce our terms.
- To detect, prevent, and address technical issues and security incidents.
- To personalize your experience on our website.
5. Legal Basis for Processing
- Consent: Where you have given us clear permission.
- Contractual Necessity: To fulfill our obligations under a service agreement.
- Legitimate Interests: Where processing is necessary for our legitimate business purposes.
- Legal Obligation: Where required by applicable law.
6. Data Sharing
We do not sell your personal information. We may share information with service providers (cloud hosting, payment processing, analytics), professional advisers, legal authorities when required by law, and in connection with business transfers. All third parties are contractually bound to protect your information.
7. Data Storage and Security
All personal data is stored exclusively on Canadian servers (AWS Canada Central in Montreal and Azure Canada in Toronto). Security measures include 256-bit SSL/TLS encryption, AES-256 encryption at rest, multi-factor authentication (MFA), regular security audits and penetration testing, role-based access controls, and ISO 27001-certified information security management.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, data is securely deleted or anonymized.
9. Your Rights Under PIPEDA
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw consent for processing, subject to legal or contractual restrictions.
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise your rights, contact us at [email protected].
10. Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functionality, analytics (Google Analytics), and performance monitoring. You can control cookies through your browser settings.
11. International Data Transfers
We do not transfer personal data outside of Canada. All data processing occurs on Canadian infrastructure. Should this change, we will update this policy and ensure appropriate safeguards.
12. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or website notice. Continued use constitutes acceptance.
14. Contact Us
Privacy Officer, Global CMK Inc., 250 Yonge Street Suite 2200, Toronto ON M5B 2L7. Email: [email protected], Phone: +1 (416) 555-0350.
